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Winapi - Where can I find windows crash dump (Blue screen .

  1. 1

    Consider your recent actions on the computer. Did you install a piece of software, plug in a new piece of hardware, download custom drivers, or change the settings If so, the recent change you made is probably the reason for the Blue Screen of Death, so repairing it will depend on that change.

  2. 2

    See if your computer is unusually hot. If you've been running your computer on high-performance settings for several hours—especially if the computer doesn't have adequate circulation or if you live in a particularly warm environment—the Blue Screen of Death can appear. If so, turn off your computer the first chance that you get and leave it off for a few hours.

  3. 3

    Run the Blue Screen troubleshooter. If this is the first time you've encountered a Blue Screen of Death on your computer, you can run your PC's Blue Screen troubleshooter to try to diagnose the issue:

    • Open Start.
    • Click Settings.
    • Click Update Security.
    • Click the Troubleshoot tab.
    • Click Blue Screen.
    • Click Run the troubleshooter.
    • Review the resulting solutions and follow any on-screen instructions.

  4. 4

    Remove any unnecessary hardware. Things like USB flash drives, Ethernet or HDMI cables, controllers, printer cables, SD cards, and so on can be removed from your computer without impacting the computer's performance. Furthermore, flaws in hardware items such as these can trigger a Blue Screen of Death and continue to trigger it until they are removed.

    • You can typically keep your mouse and keyboard plugged into your computer, especially if they came with the computer itself when it was brand-new.

  5. 5

    Wait for your computer to restart. Once the Blue Screen of Death appears, Windows will diagnose the problem, attempt to fix whatever the issue is, and then restart. If your computer restarts like usual and doesn't run into a Blue Screen error again, you can make some changes right from your desktop.

  6. 6

    Run a virus scan. While rare, sometimes viruses can trick your computer into thinking that it's malfunctioning, which can in turn cause the BSOD crash.

    • If the virus scan comes up with any malicious software, remove it immediately.
    • If the virus scan sends software settings suggestions (e.g., battery life) to you during the scan, try implementing them. A flawed setting may cause the BSOD to appear.

  1. 1

    Understand what this error means. The "Critical Process Died" error refers to an instance in which an important hardware component (e.g., your hard drive) or a mandatory software attribute either didn't start up correctly or stopped suddenly.

    • This error can be trivial, but if you see it happen multiple times in a row or you're unable to start your computer without running into the BSOD, it indicates a more serious issue.

  2. 2

    Make sure you've encountered the correct error. The "Critical Process Died" error returns the code 0x000000EF. If you see a different code, skip to the next part.
  3. 3

    Determine whether this is the first time you're encountering this error. If you received this error once and then were able to use your computer normally, it may be that your computer had a minor problem when loading drivers. If you've received this error two or more times in a relatively short amount of time, however, you should proceed with attempting to fix the error.

    • If you're unable to use your computer without receiving this error, you need to take your computer into a reputable repair service or shop—it may be that your hard drive or processor is failing, in which case there's nothing you can do from your end.

  4. 4

    Open Start. Click the Windows logo in the bottom-left corner of the screen. The Start menu will pop up.

  5. 5

    Open Command Prompt in administrator mode. Type in command prompt to search for Command Prompt, then right-clickCommand Prompt and click Run as administrator in the drop-down menu.
  6. 6

    Click Yes when prompted. Doing so will open the Command Prompt window.

  7. 7

    Enter the System File Checker command. Type in sfc /scannow and press Enter. Windows will begin scanning for issues.

  8. 8

    Wait for the scan to complete. Windows will attempt to fix any issues it encounters. Once the scan is complete, you can proceed.

  9. 9

    Restart your computer. Click Start, click Power, and click Restart in the pop-up menu.
  10. 10

    Try running the Deployment Image Servicing and Management (DISM) service. If you still receive the "Critical Process Died" error on occasion but can still access your computer, try doing the following:

    • Re-open Command Prompt in administrator mode.
    • Type in Dism /Online /Cleanup-Image /CheckHealth and press Enter.
    • Type in Dism /Online /Cleanup-Image /ScanHealth and press Enter.
    • Type in Dism /Online /Cleanup-Image /RestoreHealth and press Enter.
    • Wait for any processes to finish running, then restart your computer.

  11. 11

    Take your computer into a reputable repair shop. If the steps in this section haven't fixed the error or you're unable to access your computer without the BSOD appearing, you'll need to take your computer into a professional repair service. Since the "Critical Process Died" error often refers to hardware, your hard drive, processor, or RAM may be corrupted and in need of recovery.

  1. 1

    Understand what this error means. This means that there was a problem reading or writing files in the computer registry, and some applications may stop working properly.[1]

  2. 2

    Wait for automatic repair to fix your computer. If the registry error occurred while updating, your computer may fail to boot normally. Let automatic repair fix the broken registry keys and try again.

  3. 3

    Reinstall any programs that fail to start. This error is severe enough to make your computer unresponsive when programs with missing registry keys are run. To do so, go to the app list in Settings, and click on "Repair" after clicking on "Modify".

  4. 4

    Repair Windows. In severe cases, Windows will not start. Use installation media to repair Windows. Plug in the Windows installation media, select your language, then click on "Repair your computer". For more information on creating installation media, see Reinstall Windows.
  5. 5

    Reinstall Windows. This should be done if all else fails. Use a Windows installer or a network connection to restore factory settings. This will remove all of your data, including files, product keys, apps, and browsing history.

  1. 1

    Wait for the "Choose an option" screen to appear. If your computer restarts, is unable to fix the problem, and then restarts twice more, you'll arrive at this screen.[2]

    • If you want to restart from the desktop instead, open Start, click Power, and hold down Shift while clicking Restart.
    • If you would rather just restore a previous version of Windows, skip to the "Restoring a Previous Version of Windows" section.

  2. 2

    Click Troubleshoot. It's a symbol of a screwdriver and a wrench on this page.

  3. 3

    Click Advanced options. You'll find this on the "Troubleshoot" page.

  4. 4

    Click Startup Settings. It's a gear-shaped symbol on the right side of the page.

  5. 5

    Click Restart. You'll find it in the lower-right side of the page.

  6. 6

    Press the 4 key to select Safe Mode. Do so on the blue "Startup Settings" page. This will cause your computer to reboot into Safe Mode, which will load only the programs and hardware needed to make Windows run.

  1. 1

    Open Start. Click the Windows logo in the bottom-left corner of the screen.

  2. 2

    Type disk cleanup into Start. Doing so searches your computer for the Disk Cleanup utility.

  3. 3

    Click Disk Cleanup. It's a flash drive-shaped icon at the top of the Start window.

  4. 4

    Click Clean up system files. You'll find this in the lower-left side of the window.

  5. 5

    Check every box in the window. This will help get rid of all temporary files stored by your computer's system, which may solve the BSOD.

  6. 6

    Click OK. It's at the bottom of the window. Doing so will prompt Disk Cleanup to delete the files.

    • The deletion process may take a few minutes, especially if you've never deleted your computer's temporary files.

  1. 1

    Open Start. Click the Windows logo in the bottom-left corner of the screen.

  2. 2

    Open Settings. Click the gear-shaped icon in the bottom-left corner of the Start window.

  3. 3

    ClickUpdate security. You'll find this in the lower-left side of the Settings window.

  4. 4

    Click the Windows Update tab. It's in the top-left corner of the window.

  5. 5

    Click Check for updates. This button is at the top of the page.

  6. 6

    Wait for the updates to install. Once the updates finish installing, Windows will most likely restart.

    • Windows may restart several times, and you may have to activate Safe Mode again before proceeding.

  1. 1

    Open Start. Click the Windows logo in the bottom-left corner of the screen.

  2. 2

    Open Settings. Click the gear-shaped icon in the bottom-left corner of the Start window.

  3. 3

    Click Apps. It's on the Settings page.

  4. 4

    Click the Apps features tab. You'll find this in the upper-left side of the window.

  5. 5

    Find a recently installed app. Any app that you recently installed needs to be removed, since flawed or broken apps can easily cause the BSOD to appear.

  6. 6

    Click the app. Doing so will prompt a button to appear below the app.

  7. 7

    Click Uninstall. It's below the bottom-right corner of the app's window.

  8. 8

    Click Uninstall when prompted. This is below the app. Doing so will remove the app from your computer, though you may need to follow a couple of on-screen prompts to finalize the removal.

    • You'll repeat this process for each recently installed app here.

  1. 1

    Open Start. Click the Windows logo in the bottom-left corner of the screen.

  2. 2

    Type device manager into Start. This searches for the Device Manager program.

  3. 3

    ClickDevice Manager. It's at the top of the Start window.

  4. 4

    Double-click a category of hardware. This will expand the hardware's category and display any currently used items (e.g., flash drives, printers, etc.) that use that hardware function.

  5. 5

    Select an item. Click on a piece of hardware that you recently installed in the menu below the hardware category.

    • For example, if you recently installed a wireless keyboard for a laptop, you would select the wireless keyboard's name after double-clicking the Keyboards hardware category.

  6. 6

    Click the "Update" button. It resembles a black box with a green upward-facing arrow at the top of the window.

  7. 7

    Click Search automatically for updated driver software. It's the top option in the pop-up window. Doing so will search for drivers and install them if necessary.

  8. 8

    Click Close when prompted. It's at the bottom of the window.

  9. 9

    Remove the item. If there is no update available for the item, try deleting it from Device Manager to see if that resolves the BSOD. To delete an item, click the item to select it, then click the red X icon at the top of the window.

  1. 1

    Restart your computer to the "Startup Options" screen. Click Start, click Power, and hold down Shift while clicking Restart.
    • If you're already at this screen because your computer attempted and failed to restart several times, skip this step.
  2. 2

    Click Troubleshoot. It's an image of a screwdriver and a wrench.

  3. 3

    Click Advanced options. You'll find this on the "Troubleshoot" page.

  4. 4

    Click System Restore. It's on the left side of the "Advanced Options" page.

  5. 5

    Wait for your computer to finish restarting. This may take several minutes.

    • You may need to log into your computer before proceeding.

  6. 6

    Click Next. It's at the bottom of the System Restore pop-up window.

  7. 7

    Select a restore point. Click a restore point that's set before today (e.g., before the Blue Screen of Death incident) to select it.

    • System restore points are usually created when you update or install a significant piece of software or hardware.
    • If you've never backed up your computer and you don't see a restore point here, try resetting Windows instead.

  8. 8

    Click Next.

  9. 9

    Click Finish. It's at the bottom of the window. Doing so will prompt your computer to begin restoring the selected backup.

  10. 10

    Wait for your computer to finish restoring. Once it does, you can resume using your computer as usual.

    • If the Blue Screen of Death reappears, you may need to restore an earlier backup.

  1. 1

    Open Start. Click the Windows logo in the bottom-left corner of the screen.

  2. 2

    Open Settings. Click the gear-shaped icon in the bottom-left corner of the Start window.

  3. 3

    ClickUpdate security. It's on the Settings page.

  4. 4

    Click Recovery. This tab is in the left-hand column of options.

  5. 5

    Click Get started. It's below the "Reset this PC" heading at the top of the window.

  6. 6

    Select a reset option. Click one of the following options:

    • Keep my files - Keeps your files and folders when resetting your PC.
    • Remove everything - Completely clears your hard drive. Make sure that you have a backup of your documents and files stored elsewhere (e.g., an external hard drive) if you choose this option.

  7. 7

    Click Next. It's on a warning about not being able to go back to Windows 7.

    • If you chose Remove everything in the last window, you'll first click either Just remove my files or Remove files and clean the drive before this step.

  8. 8

    Click Reset. It's at the bottom of the window. Your computer will reset itself. This can take anywhere from a few minutes to a few hours.

  9. 9

    Click Continue when prompted. This will take you to the desktop, which should now be functioning normally.

    • If you're still running into the BSOD at this point, it's time to take your computer into a professional repair service to have it checked.

Add New Question
  • Question

    What are other causes of a blue screen of death on Windows

    If your system runs fine, then the culprit may be the system registry. Just restore the system to its last good state.

  • Question

    What is the blue screen of death

    It is when Windows itself crashes, usually with a message like, 'Windows has been shut down to prevent damage to your computer.'

  • Question

    What if I go into safe mode and my computer still crashes

    If your computer is crashing in safe mode, you probably need to reinstall Windows.

  • Question

    What do I do if I'm installing a driver, but I get a Blue Screen of Death

    It may be an issue related to your RAM or hard-drive space. Use the tools mentioned above to check that both of those are not causing any issues.

  • Question

    How do I get back to the black screen with the start-up options

    Press F8 on Windows before starting. The Windows icon shows up in Windows 8 and 10, then you hold Shift and press Restart.

  • Question

    What do I do if a blue screen shows up, but the start-up button does not show up

    Start in safe mode and roll back the previous change, or just put in the OS disk and choose repair options.

  • Question

    I cannot get anything to come up, just the blank screen. Please advise

    Check for any beep that sounds during the bootup -- if yes, then notice the frequency and duration of the beeps. Do an online search with respect to your motherboard's manufacturer. If there is no sound/beep there, and the CPU and the SMPS fans are working fine, then reinstall your RAM.

  • Question

    What do I do if my tablet won't power on anymore

    Check your battery, then your charging ports and power connecters. If all else fails, take it to a professional.

  • Question

    What should I do if I get a message saying IQRL_NOT_LESS_OR _EQUAIL and SYSTEM_PTE_MISUSE

    This is caused by an inaccessible boot device error and could indicate that your hard drive is bad (or going bad). Try reinstalling Windows from the original media; if it finds your previous Windows installation, it will place your user files in C:\WINDOWS.OLD. If it won't reinstall due to errors, it's most likely time to replace your hard drive.

  • Question

    How do I fix a stuck shutdown process on my computer

    Press and hold the power button until the computer powers off (max time will take 20 secs).

Show more answers

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  • The Blue Screen of Death isn't as much of a death sentence as it used to be; more often than not, it's simply because your computer was on for too long or can't support a software update.
  • Some computers are too old to support a free update (e.g., Windows 7 to Windows 10). Updating such a computer can cause it to crash into the BSOD Crack

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This guide shows you how to fix blue screen of death errors (or BSoD errors) for Windows 8.

Common fixes

In Windows 8, most Blue Screen of Death errors can be fixed by using System Restore (if enabled and a restore point is available) or by removing the recently installed software or driver that caused the error and rebooting Windows 8.

Method #1: Use System Restore

Follow the steps from Restore Windows 8 guide on how to restore the system.

Method #2: Install updates

If Windows updates aren’t installed in Windows 8, you need to do so manually:

  1. Click Settings (press Windows key and C to open the panel with the Settings icon)
  2. Click Change PC settings
  3. Click Update and recovery
  4. Click Windows Update
  5. Click Install updates

Method #3: Windows 7 instructions

Follow the tips from Windows 7 even if you have Windows 8, for those steps that are available for your system.

Method #4: Remove recent software or drivers

Uninstall from your system any recently installed software, utility tools or device drivers.

INACCESSIBLE BOOT DEVICE

To fix the blue screen error with the name “INACCESSIBLE_BOOT_DEVICE”, try any of the following fixes explained below:

Fix #1: Run the chkdsk command

You need your original Windows 8 installation disc for this:

  1. Insert the installation disc
  2. Restart your PC
  3. Press any key to boot from the disc
  4. Click Repair your computer
  5. Select Troubleshoot, then Advanced Options, then Command Prompt
  6. Type this command:
    chkdsk /f /r
  7. Hit Enter

Fix #2: Reconfigure BCD

If the Boot Configuration Data (BCD) has been damaged, rebuild it:

  1. Boot from the original install disk
  2. Click Repair your computer
  3. Choose Troubleshoot, then Command Prompt
  4. Type the following commands:
    bootrec /fixmbr bootrec /fixboot bootrec /scanos bootrec /rebuildbcd
  5. Type exit and remove the installation disk from the disk tray
  6. Hit Enter
  7. Restart the computer

If you don’t have the installation disk, use Easy Recovery Essentials to rebuild the BCD:

  1. Download Easy Recovery Essentials from here. Choose your Windows version (XP, Vista, 7 or 8) before you go to download
  2. Burn the image. Follow these instructions on how to burn the bootable ISO image very carefully, as making a bootable CD can be tricky!
  3. Boot into Easy Recovery Essentials
  4. Choose Automated Repair option and click Continue

  5. Choose your Windows installation drive’s letter (usually C:\) and click Automated Repair
  6. Wait for Easy Recovery Essentials to complete the process
  7. Once the process is complete, click Restart

If the above commands do not fix the INACCESSIBLE_BOOT_DEVICE error, try the steps to fix the Windows 8′ EFI bootloader:

  1. Restart your computer and boot from the installation disk
  2. Click Repair your computer, then Troubleshoot, and then Command Prompt
  3. Type these commands in Command Prompt:
    diskpart sel disk 0 list vol
  4. The EFI partition is formatted under the FAT32 system. Check for the volume item that has “FAT32” in the “Fs” column.
  5. If the volume number of EFI partition is “1”, type the following command:
    sel vol 1
  6. Assign a letter to this partition, one that is not available, for example x:\. Type this command to assign the letter:
    assign letter=x:
  7. When the success message appears (“DiskPart successfully assigned the drive letter or mount point.“), type exit to quit the DiskPart utility
  8. Type the next command, but remember to replace x: with the partition’s letter you chose earlier:
    cd /d x:\EFI\Microsoft\Boot\
  9. Type the bootrec command:
    bootrec /fixboot
  10. Backup the old BCD with this command:
    ren BCD BCD.backup
  11. Recreate the BCD, but remember to replace x: with the partition’s letter you chose earlier:
    bcdboot c:\Windows /l en-us /s x: /f ALL
  12. Type exit and remove your installation disk from the disk tray
  13. Restart your computer

Fix #3: Check for faulty RAM module or hardware

If you have multiple RAM modules, try remove all of them except one and reboot your system.

Also, if you recently added a new piece of hardware to your PC, remove it and reboot the system.

NTFS FILE SYSTEM

The Blue Screen of Death (BSoD) error with the name of “NTFS_FILE_SYSTEM”, in Windows 8, usually appears if your hard disk has data corruption.

You can try to fix this error by following any of the below methods:

Method #1: Run the chkdsk command

You need the original Windows 8 installation disk to run Command Prompt:

  1. Insert the disc and restart your PC
  2. Press any key to boot from the disc
  3. Click Repair your computer
  4. Select Troubleshoot, then Advanced Options, then Command Prompt
  5. Type this command:
    chkdsk /f /r
  6. Hit Enter

Method #2: Check the cables

Make sure all your hard disk cables are connected properly.

Method #3: Reinstall Windows or replace the hard disk

If Method #1 or Method #2 above do not fix the error, you reinstall Windows 8 or replace your hard disk with a new one.

SYSTEM THREAD EXCEPTION NOT HANDLED

This Blue Screen of Death (BSoD) error, System Thread Exception Not Handled, mostly appears because of incompatible graphics drivers.

You can fix this error in Windows 8 by rebooting into Safe Mode and then uninstalling the current graphics driver and installing the latest version available from the vendor.

  1. Restart your computer
  2. Press the F8 key (or Shift F8)
  3. Click Repair your computer
  4. Click Troubleshoot, then Advanced options, then Windows Startup Settings
  5. Click Restart
  6. At the Advanced Boot Options, select Safe Mode and hit Enter

To continue with uninstalling the driver, once you booted into Windows 8 Safe Mode, do these steps:

  1. Go to Settings
  2. Click Control Panel
  3. Click Device Manager
  4. Search for the “Display adapters” category from the list
  5. Uninstall the driver available under the Display adapters category by right-clicking on the available driver and then clicking Uninstall
  6. Confirm the procedure and wait for the driver to be uninstalled
  7. Restart Windows 8

KERNEL MODE EXCEPTION NOT HANDLED

The Blue Screen of Death (BSoD) errors with the name “KERNEL_MODE_EXCEPTION_NOT_HANDLED” in Windows 8 can be fixed by following any of fixed explained below.

Beside these fixes, it’s best to also try some basic troubleshooting techniques:

  • Make sure you have enough space on your hard disk
  • Check the hard disk cables are properly connected
  • If you recently installed a software or a driver, uninstall it and reboot
  • If you recently added a new hardware, remove it and reboot to check if the error appears again. This error can be caused by incompatible hardware with your system.

Fix #1: Update BIOS

Your computer’s manufacturer website has information about the latest BIOS version you should run on your computer. If your BIOS current version isn’t the latest available, upgrade the BIOS and reboot the system.

The computer’s manufacturer website should have guides available on how to upgrade BIOS.

Fix #2: Uninstall software or remove hardware

Remove any hardware pieces you may have added to your system and reboot. Also, if you installed something lately, uninstall it and reboot.

If you can’t boot to remove a driver or a software program, reboot Windows 8 in Safe Mode to be able to run the uninstall process.

PAGE FAULT IN NONPAGED AREA

The Blue Screen of Death (BSoD) error with the name “PAGE FAULT IN NONPAGED AREA” can be caused by a faulty hardware with the RAM.

To fix this error, try the following tips.

Tip #1: Check RAM and hardware cables

Make sure the RAM modules are not faulty. You can try removing all modules, except one single module and reboot your Windows 8 system with this only RAM module.

Make sure that all your hard disk cables are connected properly.

If you added hardware recently, remove it and reboot the system to check for a result.

Tip #2: Uninstall any new drivers

Boot your system into Safe Mode by following the steps below and uninstall any new drivers or software:

  1. Restart your computer
  2. Press the F8 key (or Shift and F8)
  3. Click Repair your computer
  4. Click Troubleshoot, then Advanced options, then Windows Startup Settings
  5. Click Restart
  6. At the Advanced Boot Options, select Safe Mode and hit Enter

If, once booted into Safe Mode and there is no driver or software to uninstall, open Command Prompt and run the chkdsk command:

  1. Type cmd in the Search Box
  2. Click Command Prompt from the list of results
  3. Type:
    chkdsk /f
  4. Hit Enter

DRIVER IRQL NOT LESS THAN OR EQUAL TO

The Blue Screen of Death (BSoD) error of “DRIVER IRQL NOT LESS THAN OR EQUAL TO” is usually caused by a faulty driver installed on your system.

To fix this error, you need to uninstall the driver or make sure you have the latest available version of that driver installed on your system.

You can boot Windows 8 into Safe Mode for this procedure.

THREAD STUCK IN DEVICE DRIVER

The Blue Screen of Death (BSoD) error of “THREAD STUCK IN DEVICE DRIVER” in Windows 8 is usually caused by a loop of the video graphic driver.

To fix this error, you can try:

  • Make sure your video driver is updated to the latest version.
  • Updating BIOS to the latest available version. Your computer’s manufacturer website should have all the information you need to update BIOS.

If the tips above don’t fix the error for you, consider exchanging the video card.

More Information

Linked Entries

Support Links

Applicable Systems

This Windows-related knowledgebase article applies to the following operating systems:

  • Windows 8 (all editions)
  • Windows 8 Fishdom Pack

    1 (all editions)

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Windows 8.1 - Wikipedia

I was working on something on my Windows 8 laptop and suddenly a blue border appeared and followed every window or button I click on. As a side effect, tapping on things on the screen stopped working. For example, tapping on a button simply resulted in the blue border coming to that button instead of the button being pressed. You might have experienced the same problem.

When the blue border appears on your Windows 8 laptop, what really happened is that you unknowingly pressed some keyboard shortcut that opens Narrator, which is a program (shipped with Windows) that narrates things on the screen to you.

To get out of this, locate an unfamiliar new icon on the task bar. That’s the icon for “Narrator Settings”. If you’re using a mouse (or a laptop trackpad), click on that icon to switch to the Narrator Settings window and then you’ll know how to get out. If you’re using only touch (i.e., using your hybrid laptop as a tablet), you can tap on the icon, and Windows will say “Narrator Settings button. double tap to activate”, which you will not hear if you have muted the laptop audio. So the next step is you double tap on that icon to switch to Narrator Settings window and then you’ll know how to get out.

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How to fix blue screen of death error on windows 7 at startup

Today I discovered a most annoying feature of Windows by accident: the Narrator's highlight active area option. There I was just trying to use the computer and this stupid blue box kept appearing around where the cursor was. It turns out this is a feature of the Narrator which I had turned on by mistake. The answer is to go into Narrator's options (it's a program): Start Menu\Programs\Accessibility\NarratorThen uncheck "Enable visual highlighting Narrator cursor": UPDATE

On Windows 8 the Narrator is a touch-screen app and the short-cut key is Windows logo key  Enter AIMP3

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